FAQ

WHAT IS A WHEAT BAG?

A Wheat Bags is a cotton corduroy bag filled with non-chemically treated Australian whole grain A grade wheat that can be used either hot (heated in a microwave) or cold (stored in the freezer). Our Wheat Bags are a natural alternative for treating and managing aches and pains.

HOW DOES A WHEAT BAG WORK?

The cellular structure of wheat provides fantastic insulation properties. Wheat can absorb and distribute both heat and cold evenly and gradually ensuring effective pain relief. Wheat Bags easily mould to the contour of the area that is being treated.

HOW DO YOU USE A WHEAT BAG?

A Wheat Bag is heated in the microwave for a set amount of time – each Wheat Bag has a heating label with the recommended heating time sewn into it for maximum safety. Once the Wheat Bag is heated it is simply placed on an area where heat is required

CAN WHEAT BAGS BE USED COLD?

Yes. Wheat Bags can be used as cold packs. Simply place your Wheat Bag inside a plastic bag and keep in the freezer. After about 4 hours the Wheat Bag is usually cool enough. Please note Wheat Bags are not ice packs so never freeze – they are a cold pack. A cold Wheat Bag is perfect for when a child has a fall or bump as the cool is soothing and this helps calm the child. We recommend keeping one in the freezer permanently.

HOW IS THE WHEAT TREATED?

Our wheat is non-chemically treated ensuring you receive the best natural quality product possible. I worked with the CSIRO to develop a treatment system that ensures our wheat is free from mould and natural predators like weevils. Our treatment process is our trade secret!

MY WHEAT BAG ISN’T HOT ENOUGH CAN I HEAT IT LONGER?

Yes you can heat it longer. Our heating times are only a guideline as microwaves vary as well as an individual’s tolerance and preference for heat. We recommend not exceeding 150% of the stated time. Please note that older people and young children have a different tolerance to heat so the Wheat Bag does not necessarily need to be as hot as an adult may usually have it. So, if our Wheat Bag says heat for 2 minutes then: 2 (minutes) x 150% (1.5) = 3 minutes. Do not exceed this time limit even if the patient or yourself cannot feel enough heat. If 2 minutes is not hot enough increase the heating time in 15 second increments until the heat is hot enough but do not go above 150%. If the heat is still not hot enough we suggest checking with your medical practitioner as maybe a loss in sensitivity may be present and the heat cannot be registered fully. Heating above this time will make the Wheat Bag too hot and may cause damage. Our Wheat Bags emit heat slowly so we suggest checking the heat by placing the Wheat Bag on your forearm and leaving for 10-15 seconds. You will feel the heat gently increase and this is the safest way to determine if the heat is warm enough. DO NOT OVERHEAT MORE THAN 150% OF THE STATED TIME.

MY WHEAT BAG SMELLS – WHY?

If a burning smell is detected your Wheat Bag needs to be discarded. Carefully remove from the microwave, place on a non-combustible surface such as a sink or kitchen bench, and let the Wheat Bag completely cool and then discard. Wheat over time will dry out and start to emit a cooked/burnt smell. This is letting you now that it is time to replace your Wheat Bag. Fire can occur from an old over used Wheat Bag that is continually over-heated. It is when this over-dried, over-heated Wheat Bag is placed in a bed or under covers where the heat cannot dissipate that a fire may occur. It is like spontaneous combustion – the heat cannot escape and is in a dry (flammable) area - the heat continues to rise and worst-case scenario, it may cause a fire. These cases are very rare but caution should always be exercised. If in doubt – throw it out.

I’VE OVER HEATED MY WHEAT BAG WHAT SHOULD I DO?

See above. Most people innocently program the microwave for the wrong amount of time, walk away and do not realise until they come back that something is wrong. I once had a client who pressed 22 minutes on her microwave instead of 2 minutes. Quite a difference! She said there was no fire and the Wheat Bag was not burnt but it smelt terrible and was extremely hot with a little smoke coming out. In this extreme case we suggest leaving the Wheat Bag in the microwave until it cools then once completely cool discard and then clean your microwave.

I HAVE AN EYE PILLOW CAN I HEAT IT?

Yes you can heat an eye pillow. We recommend that extreme caution is exercised as eyes are very sensitive. It is preferable to check with your medical practitioner first. Heat for 15 seconds. After using the warmed eye pillow we recommend removing it from your eyes but keeping them closed for a short period (15-30 seconds) then gently opening your eyes and standing slowly. Eye pillows can be kept in the fridge for a cool effect or stored in the freezer for an even cooler effect. I place my eye pillows directly into the freezer without placing inside a plastic bag as mine are in and out all the time and I simply don’t bother, it doesn’t harm them.

MY LAVENDER WHEAT BAG DOESN’T SMELL ANYMORE WHAT CAN I DO?

We only spray a fine mist of lavender essential oil on our scented bags. It does fade quite quickly and if you would like to add some more oil simply add 1-5 drops AFTER the Wheat Bag is heated. Any scented oil can be added. We sell lavender essential oil in 15mls for $17.50

HOW DO I STORE MY WHEAT BAG?

Wheat is a food source so anything like weevils or mice are going to try and find it. We suggest keeping your Wheat Bag in an airtight container or sealed bag. If this is the case we recommend heating your Wheat Bag once a month. Alternatively you can permanently store you Wheat Bag in the freezer, just pop into a plastic bag and seal.

DO I HAVE TO PUT A CUP OF WATER IN THE MICROWAVE?

No you don’t. Some people for reasons of ease or safety do not want to put a container of water in with the Wheat Bag, maybe a young child or someone who is elderly. We only suggest adding a container of water as this will give you the maximum life from your Wheat Bag but it is not mandatory. Wheat has a moisture content of about 12%. Continual heating over the years will eventually dry this moisture out and the wheat will begin to cook. By adding a container of water it is making the air in the microwave moist thereby keeping the moisture level in the Wheat Bag at it’s maximum. Another alternative to using a container of water in the microwave is using a spray bottle, like the ones you mist a garden plant with. Gently apply a small mist (usually one squeeze of the trigger) over the Wheat Bag before heating – this will help keep the moisture level up ensuring the maximum life of your Wheat Bag. Ensure that the Wheat Bag is not over moistened.

HOW LONG WILL MY WHEAT BAG LAST?

Once again this is like asking how big is big. It is not a straightforward answer as many variables come into play. Generally speaking if you heat a Wheat Bag once a week it should last a minimum of 7 years. If you heat it several times a day every day you may only get 6 months use from the product. It's like asking how long a car will last - there are many variables and each situation is different. Once a slight burnt smell is detected it’s time to replace the bag.

MY WHEAT BAG HAS BURNT AND THERE IS A WHOLE IN THE FABRIC. WHY?

Your microwave turntable is not spinning correctly or there may be a fault with your microwave. Sadly we do not replace a Wheat Bag that has been burnt as this is due to user error so please ensure that your turntable has completed a full-unobstructed turn before leaving the Wheat Bag to heat. Microwaves are very complicated but a very simplistic way to explain them is, it is like a laser beam bouncing around – if this bouncing around is stopped due to the turntable not turning and keeping the Wheat Bag in the same exact position, this laser like heat will concentrated in one area and cause a burn. It doesn’t happen very often but it does happen and it not covered by warranty so please ensure the turntable is unobstructed.

WHAT IS COVERED BY WARRANTY?

Workmanship, this means if we have not sewn your Wheat Bag to a standard that can tolerate normal use we will replace it within 6 months for domestic use only. Practitioner use is 3 months from date of purchase. Proof of purchase needs to be supplied. Warranty does not cover burning. If a seam splits due to poor sewing we will happily replace your Wheat Bag within the above warranty period.

I DON’T LIKE THE WHEAT BAG CAN I RETURN IT?

If you have not opened and used the Wheat Bag you can return it to us for an exchange or refund within 14 days. The Wheat Bag needs to be in its original packaging and the return delivery charge is at your expense. There is a 10% re-stocking fee and no refund on the original delivery. If you are ex-changing the Wheat Bag/s please note that you will be responsible for the return delivery charge also.

WHERE ARE WHEAT BAGS MADE?

Wheat Bags are Australian made. They are manufactured at our factory in the Gold Coast, Queensland.

ARE THEY APPROVED BY THE THERAPEUTIC GOODS ADMINISTRATION?

Yes. Wheat Bags are included in the Australian Register of Therapeutic Goods as a Grade 1 medical device. ARTG Number 110418

HOW LONG WILL THE HEAT LAST?

This is not an easy question to answer; it’s like how big is big? There are some factors that will need to be taken into account. If the Wheat Bag is placed behind your back while you are sitting in a chair then the heat is going to remain longer (maybe up to 40 minutes) as the heat is trapped by your back and the chair. If a Wheat Bag is sitting on your stomach the air surrounding the Wheat Bag will make the Wheat Bag cool quicker. The cooler the surrounding air, the quicker the Wheat Bag will cool. Heat may last 20 minutes in this environment. The most benefit from heat therapy is gained in the first 15 minutes.

CAN I RE-HEAT MY WHEAT BAG EVEN THOUGH IT ISN’T COOL YET?

Yes you can re-heat the Wheat Bag even if it is still a little warm. We suggest re-heating for half the original heating time. Please shake the Wheat Bag and test before applying it to the area (or person) to be treated.

CAN I WASH MY WHEAT BAG?

No. Because we use non-chemically treated food grade wheat if you overly wet the bag the grain will sprout. You can use a damp sponge to lightly clean the outside of the bag. If the Wheat Bag becomes a little damp then place into the microwave and heat for the recommended time.

I DON’T HAVE A MICROWAVE. HOW CAN I HEAT MY WHEAT BAG?

Our Wheat Bags can be heated in a conventional oven. We urge that extreme caution is taken. Microwaves automatically turn off when the heating time has finished but an oven does not. Turn your oven on to 140C° for normal ovens and 120C° for fan forced ovens. Place the Wheat Bag onto a baking tray and place into the middle of the oven. If our heating time recommends 2 minutes then you can heat the Wheat Bag for 12-15 minutes. Carefully remove the Wheat Bag, shake and test by placing it on the forearm for about 10-15 seconds. The heat will slowly increase and a warm heat should be felt. If the heat is not warm enough then return to the oven for a further 3-5 minutes.

CAN I SEND A WHEAT BAG OVERSEAS?

We are not able to ship individual orders overseas as wheat is classified as a food and has strict quarantine issues. Wheat Bags may be taken into New Zealand if they have been heated first. Each country has it’s own individual rules and you would need to check with local authorities first before sending a Wheat Bag overseas as we cannot guarantee that Customs will not confiscate it.

Below you will find an extensive list of questions regarding Wheat Bags - please click on the question and it will take you to the corresponding answer.  

For a printable PDF version of our instructions please click here

 

Q. HOW DOES A WHEAT BAG WORK?

Q. HOW DO YOU USE A WHEAT BAG?

Q. CAN WHEAT BAGS BE USED COLD?

Q. HOW IS THE WHEAT TREATED?

Q. MY WHEAT BAG ISN’T HOT ENOUGH CAN I HEAT IT LONGER?

Q. MY WHEAT BAG SMELLS – WHY?

Q. I’VE OVER HEATED MY WHEAT BAG WHAT SHOULD I DO?

Q. I HAVE AN EYE PILLOW CAN I HEAT IT?

Q. MY LAVENDER WHEAT BAG DOESN’T SMELL ANYMORE WHAT CAN I DO?

Q. HOW DO I STORE MY WHEAT BAG?

Q. DO I HAVE TO PUT A CUP OF WATER IN THE MICROWAVE?

Q. HOW LONG WILL MY WHEAT BAG LAST?

Q. MY WHEAT BAG HAS BURNT AND THERE IS A WHOLE IN THE FABRIC.  WHY?

Q. WHAT IS COVERED BY WARRANTY?

Q. I DON’T LIKE THE WHEAT BAG CAN I RETURN IT?

Q. WHERE ARE WHEAT BAGS MADE?

Q. ARE THEY APPROVED BY THE THERAPEUTIC GOODS ADMINISTRATION?

Q. HOW LONG WILL THE HEAT LAST?

Q. CAN I RE-HEAT MY WHEAT BAG EVEN THOUGH IT ISN’T COOL YET?

Q. CAN I WASH MY WHEAT BAG?

Q. I DON’T HAVE A MICROWAVE.  HOW CAN I HEAT MY WHEAT BAG?

Q. CAN I SEND A WHEAT BAG OVERSEAS?

 


 

Q. WHAT IS A WHEAT BAG?

A. A Wheat Bags is a cotton corduroy bag filled with non-chemically treated Australian whole grain A grade wheat that can be used either hot (heated in a microwave) or cold (stored in the freezer).  Our Wheat Bags are a natural alternative for treating and managing aches and pains. 


Q. HOW DOES A WHEAT BAG WORK?

A. The cellular structure of wheat provides fantastic insulation properties.  Wheat can absorb and distribute both heat and cold evenly and gradually ensuring effective pain relief.  Wheat Bags easily mould to the contour of the area that is being treated.


Q. HOW DO YOU USE A WHEAT BAG?

A. A Wheat Bag is heated in the microwave for a set amount of time – each Wheat Bag has a heating label
with the recommended heating time sewn into it for maximum safety.  Once the Wheat Bag is heated it is simply placed on an area where heat is required


Q. CAN WHEAT BAGS BE USED COLD?

A. Yes.  Wheat Bags can be used as cold packs.  Simply place your Wheat Bag inside a plastic bag and keep in the freezer.  After about 4 hours the Wheat Bag is usually cool enough.  Please note Wheat Bags are not ice packs so never freeze – they are a cold pack.  A cold Wheat Bag is perfect for when a child has a fall or bump as the cool is soothing and this helps calm the child.  We recommend keeping one in the freezer permanently.



Q. HOW IS THE WHEAT TREATED?


A. Our wheat is non-chemically treated ensuring you receive the best natural quality product possible.  I worked with the CSIRO to develop a treatment system that ensures our wheat is free from mould and natural predators like weevils.  Our treatment process is our trade secret!


Q. MY WHEAT BAG ISN’T HOT ENOUGH CAN I HEAT IT LONGER?

A. Yes you can heat it longer.  Our heating times are only a guideline as microwaves vary as well as an individual’s tolerance and preference for heat.  We recommend not exceeding 150% of the stated time.  Please note that older people and young children have a different tolerance to heat so the Wheat Bag does not necessarily need to be as hot as an adult may usually have it.

So, if our Wheat Bag says heat for 2 minutes then:  2 (minutes) x 150% (1.5) = 3 minutes.  Do not exceed this time limit even if the patient or yourself cannot feel enough heat.  If 2 minutes is not hot enough increase the heating time in 15 second increments until the heat is hot enough but do not go above 150%.  If the heat is still not hot enough we suggest checking with your medical practitioner as maybe a loss in sensitivity may be present and the heat cannot be registered fully.  Heating above this time will make the Wheat Bag too hot and may cause damage.  

Our Wheat Bags emit heat slowly so we suggest checking the heat by placing the Wheat Bag on your forearm and leaving for 10-15 seconds.  You will feel the heat gently increase and this is the safest way to determine if the heat is warm enough.

DO NOT OVERHEAT MORE THAN 150% OF THE STATED TIME.
 

Q. MY WHEAT BAG SMELLS – WHY?

A. If a burning smell is detected your Wheat Bag needs to be discarded.  Carefully remove from the microwave, place on a non-combustible surface such as a sink or kitchen bench, and let the Wheat Bag completely cool and then discard.  Wheat over time will dry out and start to emit a cooked/burnt smell.  This is letting you now that it is time to replace your Wheat Bag.

Fire can occur from an old over used Wheat Bag that is continually over-heated.  It is when this over-dried, over-heated Wheat Bag is placed in a bed or under covers where the heat cannot dissipate that a fire may occur.  It is like spontaneous combustion – the heat cannot escape and is in a dry (flammable) area - the heat continues to rise and worst-case scenario, it may cause a fire.  These cases are very rare but caution should always be exercised.  

If in doubt – throw it out.


Q. I’VE OVER HEATED MY WHEAT BAG WHAT SHOULD I DO?

A. See above.  Most people innocently program the microwave for the wrong amount of time, walk away and do not realise until they come back that something is wrong.  

I once had a client who pressed 22 minutes on her microwave instead of 2 minutes.  Quite a difference!  She said there was no fire and the Wheat Bag was not burnt but it smelt terrible and was extremely hot with a little smoke coming out.  In this extreme case we suggest leaving the Wheat Bag in the microwave until it cools then once completely cool discard and then clean your microwave.


Q. I HAVE AN EYE PILLOW CAN I HEAT IT?


A. Yes you can heat an eye pillow.  We recommend that extreme caution is exercised as eyes are very sensitive.  It is preferable to check with your medical practitioner first.  

Heat for 15 seconds.  After using the warmed eye pillow we recommend removing it from your eyes but keeping them closed for a short period (15-30 seconds) then gently opening your eyes and standing slowly.  Eye pillows can be kept in the fridge for a cool effect or stored in the freezer for an even cooler effect.  I place my eye pillows directly into the freezer without placing inside a plastic bag as mine are in and out all the time and I simply don’t bother, it doesn’t harm them.  


Q. MY LAVENDER WHEAT BAG DOESN’T SMELL ANYMORE WHAT CAN I DO?


A. We only spray a fine mist of lavender essential oil on our scented bags.  It does fade quite quickly and if you would like to add some more oil simply add 1-5 drops AFTER the Wheat Bag is heated.  Any scented oil can be added.  We sell lavender essential oil in 15mls for $16.50  


Q. HOW DO I STORE MY WHEAT BAG?


A. Wheat is a food source so anything like weevils or mice are going to try and find it.  We suggest keeping your Wheat Bag in an airtight container or sealed bag.  If this is the case we recommend heating your Wheat Bag once a month.  Alternatively you can permanently store you Wheat Bag in the freezer, just pop into a plastic bag and seal.
 

Q. DO I HAVE TO PUT A CUP OF WATER IN THE MICROWAVE?

A. No you don’t.  Some people for reasons of ease or safety do not want to put a container of water in with the Wheat Bag, maybe a young child or someone who is elderly.  We only suggest adding a container of water as this will give you the maximum life from your Wheat Bag but it is not mandatory.   

Wheat has a moisture content of about 12%.  Continual heating over the years will eventually dry this moisture out and the wheat will begin to cook.  By adding a container of water it is making the air in the microwave moist thereby keeping the moisture level in the Wheat Bag at it’s maximum.

Another alternative to using a container of water in the microwave is using a spray bottle, like the ones you mist a garden plant with.  Gently apply a small mist (usually one squeeze of the trigger) over the Wheat Bag before heating – this will help keep the moisture level up ensuring the maximum life of your Wheat Bag.  Ensure that the Wheat Bag is not over moistened.


Q. HOW LONG WILL MY WHEAT BAG LAST?

A. Once again this is like asking how big is big.  It is not a straightforward answer as many variables come into play.  Generally speaking if you heat a Wheat Bag once a week it should last a minimum of 7 years.  If you heat it several times a day every day you may only get 6 months use from the product.  It's like asking how long a car will last - there are many variables and each situation is different.  Once a slight burnt smell is detected it’s time to replace the bag.


Q. MY WHEAT BAG HAS BURNT AND THERE IS A WHOLE IN THE FABRIC.  WHY?


A. Your microwave turntable is not spinning correctly or there may be a fault with your microwave.  Sadly we do not replace a Wheat Bag that has been burnt as this is due to user error so please ensure that your turntable has completed a full-unobstructed turn before leaving the Wheat Bag to heat.  

Microwaves are very complicated but a very simplistic way to explain them is, it is like a laser beam bouncing around – if this bouncing around is stopped due to the turntable not turning and keeping the Wheat Bag in the same exact position, this laser like heat will concentrated in one area and cause a burn.

It doesn’t happen very often but it does happen and it not covered by warranty so please ensure the turntable is unobstructed.


Q. WHAT IS COVERED BY WARRANTY?

A. Workmanship, this means if we have not sewn your Wheat Bag to a standard that can tolerate normal use we will replace it within 6 months for domestic use only.  Practitioner use is 3 months from date of purchase.  Proof of purchase needs to be supplied.  Warranty does not cover burning.  If a seam splits due to poor sewing we will happily replace your Wheat Bag within the above warranty period.


Q. I DON’T LIKE THE WHEAT BAG CAN I RETURN IT?


A. If you have not opened and used the Wheat Bag you can return it to us for an exchange or refund within 14 days.  The Wheat Bag needs to be in its original packaging and the return delivery charge is at your expense.  There is a 10% re-stocking fee and no refund on the original delivery.  If you are ex-changing the Wheat Bag/s please note that you will be responsible for the return delivery charge also.


Q. WHERE ARE WHEAT BAGS MADE?


A. Wheat Bags are Australian made.  They are manufactured at our factory in the Gold Coast, Queensland.


Q. ARE THEY APPROVED BY THE THERAPEUTIC GOODS ADMINISTRATION?

A. Yes.  Wheat Bags are included in the Australian Register of Therapeutic Goods as a Grade 1 medical device.  ARTG Number 110418


Q. HOW LONG WILL THE HEAT LAST?

A. This is not an easy question to answer; it’s like how big is big?  There are some factors that will need to be taken into account.  If the Wheat Bag is placed behind your back while you are sitting in a chair then the heat is going to remain longer (maybe up to 40 minutes) as the heat is trapped by your back and the chair.  If a Wheat Bag is sitting on your stomach the air surrounding the Wheat Bag will make the Wheat Bag cool quicker.  The cooler the surrounding air, the quicker the Wheat Bag will cool.  Heat may last 20 minutes in this environment.  The most benefit from heat therapy is gained in the first 15 minutes.


Q. CAN I RE-HEAT MY WHEAT BAG EVEN THOUGH IT ISN’T COOL YET?


A. Yes you can re-heat the Wheat Bag even if it is still a little warm.  We suggest re-heating for half the original heating time.  Please shake the Wheat Bag and test before applying it to the area (or person) to be treated.


Q. CAN I WASH MY WHEAT BAG?

A. No.  Because we use non-chemically treated food grade wheat if you overly wet the bag the grain will sprout.  You can use a damp sponge to lightly clean the outside of the bag.  If the Wheat Bag becomes a little damp then place into the microwave and heat for the recommended time.


Q. I DON’T HAVE A MICROWAVE.  HOW CAN I HEAT MY WHEAT BAG?

A. Our Wheat Bags can be heated in a conventional oven.  We urge that extreme caution is taken.  Microwaves automatically turn off when the heating time has finished but an oven does not.  

Turn your oven on to 140C° for normal ovens and 120C° for fan forced ovens.  Place the Wheat Bag onto a baking tray and place into the middle of the oven.  If our heating time recommends 2 minutes then you can heat the Wheat Bag for 12-15 minutes.  Carefully remove the Wheat Bag, shake and test by placing it on the forearm for about 10-15 seconds.  The heat will slowly increase and a warm heat should be felt.  If the heat is not warm enough then return to the oven for a further 3-5 minutes.  


Q. CAN I SEND A WHEAT BAG OVERSEAS?

A. We are not able to ship individual orders overseas as wheat is classified as a food and has strict quarantine issues.  Wheat Bags may be taken into New Zealand if they have been heated first.  Each country has it’s own individual rules and you would need to check with local authorities first before sending a Wheat Bag overseas as we cannot guarantee that Customs will not confiscate it.